GUARANTEE

100% Customer satisfaction is guaranteed. If for any reason you are not completely satisfied you may return the items, as indicated in our return policy, for a full credit or refund.

RETURN AUTHORIZATION NUMBERS/PROCEDURE

Peacock Embroidery Supplies will accept returns on all products in NEW condition within 15 days of the delivery date, minus original shipping and handling fees, return shipping, and a 15% restocking fee.
All exchanged and returned merchandise must be in original factory condition, including all packaging materials.
Please pack the products into their original box with plenty of packing material and place the original box in a shipping box and tape securely, and mark with the return address provided to you from our customer service representative. Make sure to ship your product back insured and with tracking. We are not responsible if your package is lost in transit.
Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.
No goods will be accepted for exchange or return without authorization.